At Oh Celebration, we ensure you have a seamless shopping experience by delivering your customizable gifts promptly and securely. Please review our shipping policy below:
Processing Time: We process your orders within 1-3 business days. If your items require customization, we may need additional time based on the complexity of the customization.
Shipping Methods: You can choose from various shipping options, including standard and expedited shipping. Delivery times vary depending on the shipping method and your location.
Shipping Costs: We determine shipping costs based on item weight, shipping method, and delivery location. You will see the shipping charges at checkout before you complete your purchase.
Order Tracking: Once we ship your order, we send you a confirmation email with tracking information so you can easily monitor your shipment’s progress.
International Shipping: We offer international shipping to select countries. Delivery times and costs vary depending on the destination.
We strive to ensure your satisfaction with every purchase. If you’re not fully satisfied with your order, follow our return and exchange policies outlined below:
Return Policy:
- Eligibility: Return customizable items only if we made an error or if the item is defective. You can return non-customizable items within 14 days of receipt.
- Condition: Return items in their original condition, unused, and with all packaging intact.
- Process: Contact our customer service team with your order number and reason for return to initiate the process. We will provide you with return instructions.
Exchange Policy:
- Eligibility: Exchange non-customizable items within 14 days of receipt. You can only exchange customizable items if they are defective or incorrect.
- Process: Reach out to our customer service team to request an exchange. We will give you instructions on how to complete the exchange.
Refunds:
- Processing Time: We process refunds for eligible returns within 7-10 business days after receiving the returned item.
- Method: Refunds are issued to the original payment method used for the purchase.
- Damaged or Incorrect Items: If you receive a damaged or incorrect item, contact our customer service team right away. We will arrange a replacement or refund as needed.
Shipping and Delivery:
- Tracking: After your order ships, you’ll receive a confirmation email with tracking information to monitor your shipment’s progress.
- International Shipping: We offer international shipping to select countries, with delivery times and costs varying by destination.