“Here you’ll find answers to the most frequently asked questions about our website products at Oh Celebration.”
What types of products do you offer at Oh Celebration?
At Oh Celebration, we provide a diverse selection of customizable products, including personalized wooden items. Furthermore, our collection is crafted to be both enjoyable and memorable.
Can I customize my order?
Yes, many of our products can be personalized to add a special touch. During the checkout process, you’ll have the option to provide details for customization. Therefore, be sure to review your custom text or design carefully before finalizing your order.
How can I personalize a gift?
To personalize a gift, first select the item you wish to customize and follow the instructions provided on the product page. Next, you add names, dates, or special messages. After you’ve entered your customization details, we will take care of the rest!
What is the estimated delivery time for customized products?
Customized products typically take 5-7 business days to process. Additionally, standard shipping usually requires another 3-5 business days. However, if you need your gift sooner, expedited shipping options are available.
Can I return or exchange a customized product?
Customized products are made to order and are non-returnable, except in cases of defects or errors on our part. However, if you receive a damaged or incorrect item, please reach out to our customer service team within 7 days of receiving your order for assistance.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods. Furthermore, all transactions are processed securely to ensure that your information is protected.
How can I contact customer service?
You can reach our customer support team via email at contact@ohcelebration.com, by phone at +33 7 53 70 56 18, or through our contact form on the website. Furthermore, our team is available to assist you with any questions or concerns you may have.
What is your return and exchange policy?
We accept returns and exchanges for non-personalized items within 30 days of receipt. However, personalized items are not eligible for returns or exchanges unless there is a defect or error on our part. For more details, please refer to our return policy.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team immediately with your order number and a photo of the item. We will then work with you to resolve the issue as quickly as possible.